Medical Spanish lessons for clinics and hospital departments
Become Fluent trains the staff of clinics and hospital departments in the Spanish they use with patients, through private one-on-one online lessons. Each person has 60-minute lessons built around their role and their level, from A1 to C1 and above, so the front desk, nurses and physicians each practise what they actually say. Your tutor has 15 years of teaching experience and an MA in Romance Languages.
Roles on your team
| Role | What they practise | Page |
|---|---|---|
| Front desk and registration | Greeting patients, appointments, personal details, forms, insurance questions and directions. | Sample dialogue and outline below |
| Nurses and medical assistants | Intake, symptom questions, vital signs, medication questions and discharge teaching. | Nurses and allied health staff |
| Physicians and residents | Patient history, review of systems, exam instructions and explaining a plan. | Physicians and residents |
Sample dialogue: registration at the front desk
| Speaker | Spanish | English |
|---|---|---|
| Receptionist | Buenos días. ¿Tiene cita? | Good morning. Do you have an appointment? |
| Patient | Sí, tengo cita a las diez. | Yes, I have an appointment at ten. |
| Receptionist | ¿Me da su nombre y su fecha de nacimiento, por favor? | Could you give me your name and date of birth, please? |
| Patient | Me llamo Luis Ortega. Nací el 12 de mayo de 1980. | My name is Luis Ortega. I was born on May 12, 1980. |
| Receptionist | ¿Tiene seguro médico? | Do you have health insurance? |
| Patient | Sí, aquí tengo mi tarjeta. | Yes, here is my card. |
| Receptionist | Gracias. Por favor, llene este formulario y tome asiento. | Thank you. Please fill out this form and take a seat. |
| Patient | ¿Cuánto tiempo tengo que esperar? | How long do I have to wait? |
| Receptionist | La enfermera lo llama en unos minutos. | The nurse will call you in a few minutes. |
A 10-session outline for front-desk staff
- Assessment and goals. Your level and the situations you meet at the desk.
- Greetings and names. Welcoming patients and asking how to address them.
- Appointments. Booking, confirming and changing appointments.
- Personal details and forms. Names, dates of birth, addresses and filling out forms.
- Insurance and payment questions. Asking for cards and explaining what the patient needs to do.
- Directions and waiting. Where to go, how long to wait and who will call them.
- Phone calls. Understanding and answering a call at the front desk.
- When something goes wrong. A long wait, a mistake or an upset patient.
- Reminders and follow-up. Calling patients and leaving clear messages.
- A full simulated shift. A set of desk encounters in a row, with feedback and a plan for the next sessions.
Your plan is adjusted to your specialty and your level after the first lesson.
How it works for a clinic
- Tell us about your team: who needs Spanish, and in which roles.
- Your tutor assesses each person's level and role.
- Each person receives a plan built around their work.
- Each person has weekly one-on-one lessons online.
Lessons are language training for your staff. They are not an interpreter service and are not an interpreter or clinical qualification. To train several people from the same clinic, ask about arrangements when you book a trial lesson.
Your tutor
- Ross Torres, founder of Become Fluent
- 15 years of teaching experience
- MA in Romance Languages, University of New Orleans
- Certificate in Spanish-English legal interpretation, San Francisco State University
- Native English and Spanish speaker
These lessons are language training. They are not a clinical qualification or an interpreter qualification.
Book a free 30-minute trial lesson
Tell us your role and where you are with Spanish. Your tutor will plan the first lessons around them.
Book a free 30-minute trial lesson